Technical Customer Support

Technical Support Positions available in Las Vegas, NV and St Petersburg, FL – Successful candidates will have significant AV experience in troubleshooting and system design using matrix switches, AV over IP systems and point-to-point distribution systems. Knowledge of HDMI test equipment is a bonus.

Department: Technical Support

Reports to: Technical Support Director    
Essential Job Duties:
Fielding technical support calls from A/V integrators, Installers, and Field Service Technicians. You will be providing phone technical support on:
  • Audio Visual systems in home theaters and whole home distribution networks
  • Audio Visual systems in commercial environments like house of worship, education, and government
  • Networked Audio-Visual systems
  • HDMI testing and troubleshooting equipment
  • Control systems like Crestron/Control 4/Savant/URC, etc...


Work Responsibilities:
  • Being very organized and managing multiple tickets
  • Customer service first mentality
  • Be knowledgeable in multiple areas including troubleshooting, control, firmware, software
  • ​Ability to remain calm under pressure.
  • Travel Opportunities (for Tradeshows, Trainings, etc.)
  • Quality Assurance (QA) of our products
  • Testing equipment and AV system building
  • Answering phones is about 95% of your day

Required or Plus:
  • Historical experience in the Audio/Visual or IT Technical field OR Previous Management Experience
  • CTS/ISF Certification is a plus but not required
  • Knowledge of Crestron, Control 4, Savant or similar is a plus but not required
  • Must enjoy modern technology and working with pro and consumer electronics
  • Bilingual (English/Spanish) a plus
Departmental Required Skills:
  • Strong technical acumen
  • Ability to understand complex electronic systems 
  • Ability to learn new skills and always be developing 
  • Strong interpersonal skills which promote collaboration (get along with a team)
  • Strong communication skills which effectively convey and receive messages in person as well as via phone, email, and social media
  • Ability to meet tight deadlines and respond appropriately to time-sensitive issues. 
  • Must be willing to work hard and put in extra effort during crunch times. 

Preferred Experience, Skills, Training/Education:
  • AAS or better in Business, Management, or a Technical Field
  • Field experience in IT or other technical systems
  • Excellent at seeing a project from start to finish
  • Works Quickly in an organized manner

Compensation:
  • Based on experience ranges from $40,000 to $65,000 yearly

​Benefits offered:
  • Health, Dental, Vision, Life, & 401K
  • Holidays, paid time off, vacation, flex scheduling
  • Paid training
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