Technical Customer Support

Technical Support Positions available in Las Vegas, NV and St Petersburg, FL – Successful candidates will have significant AV experience in troubleshooting and system design using matrix switches, AV over IP systems and point-to-point distribution systems. Knowledge of HDMI test equipment is a bonus.

Department: Technical Support

Reports to: Technical Support Director    

Essential Job Duties:
Fielding technical support calls from A/V integrators, Installers, and Field Service Technicians. You will be providing phone technical support on:

• Audio Visual systems in home theaters and whole home distribution networks
• Audio Visual systems in commercial environments like house of worship, education, and government
• Networked Audio-Visual systems
• HDMI testing and troubleshooting equipment
• Control systems like Crestron/Control 4/Savant/URC, etc...

Work Responsibilities:

• Being very organized and managing multiple tickets
• Customer service first mentality
• Be knowledgeable in multiple areas including troubleshooting, control, firmware, software
• ​Ability to remain calm under pressure.
• Travel Opportunities (for Tradeshows, Trainings, etc.)
• Quality Assurance (QA) of our products
• Testing equipment and AV system building
• Answering phones is about 95% of your day

Required or Plus:

• Historical experience in the Audio/Visual or IT Technical field OR Previous Management Experience
• CTS/ISF Certification is a plus but not required
• Knowledge of Crestron, Control 4, Savant or similar is a plus but not required
• Must enjoy modern technology and working with pro and consumer electronics
• Bilingual (English/Spanish) a plus

Departmental Required Skills:

• Strong technical acumen
• Ability to understand complex electronic systems 
• Ability to learn new skills and always be developing 
• Strong interpersonal skills which promote collaboration (get along with a team)
• Strong communication skills which effectively convey and receive messages in person as well as via phone, email, and social media
• Ability to meet tight deadlines and respond appropriately to time-sensitive issues. 
• Must be willing to work hard and put in extra effort during crunch times. 
  

Preferred Experience, Skills, Training/Education:

• AAS or better in Business, Management, or a Technical Field
• Field experience in IT or other technical systems
• Excellent at seeing a project from start to finish
• Works Quickly in an organized manner

Compensation:

• Based on experience ranges from $40,000 to $65,000 yearly

​Benefits offered:

• Health, Dental, Vision, Life, & 401K
• Holidays, paid time off, vacation, flex scheduling
• Paid training

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