YOUR AI-POWERED TECH COMPANION
Tech Sage is AVPro’s advanced AI platform designed to provide expert assistance across all aspects of audiovisual technology, business operations, and technical support. Built on Claude Sonnet 4, Tech Sage offers intelligent, context-aware responses tailored specifically to AVPro’s products and services.
Core AI Capabilities
GETTING STARTED
1. ACCESS THE PLATFORM
- Navigate to avpro.ai
- Sign in using your AVPro credentials or approved external account
- For new users outside AVPro domain: request approval through the sign-up process
2. MAXIMIZE YOUR RESULTS
- Reference specific AVPro product lines and model numbers
- Describe your client’s industry and use case requirements
- Ask for implementation timelines and project phases
- Request both technical and business justifications for recommendations
3. WRITE YOUR QUESTION
- Start with a clear, specific question about your current project or challenge
- Include relevant technical details and context
- Ask follow-up questions to dive deeper into recommendations
- Use the document upload feature for technical drawings or specifications
ADVANCED FEATURES:
DOCUMENT ANALYSIS
Upload technical specifications, installation diagrams, or project requirements for detailed analysis and recommendations
COLLABORATIVE FEATURES
Share conversations and generated documents with team members for project coordination
Effective Prompting Guidelines
BEST PRACTICES
- BE SPECIFIC: Include model numbers, system specifications, and exact requirements
- PROVIDE CONTEXT: Mention the installation environment, client needs, and project scope
- ASK FOR EXAMPLES: Request specific product recommendations with justifications
- REQUEST DOCUMENTATION: Ask for technical specs, installation guides, or troubleshooting steps
REQUEST STRUCTURE
- Start with your role/department (sales, engineering, support)
- Clearly state the problem or need
- Include relevant technical details
- Specify desired output format (bullet points, detailed explanation, step-by-step guide)
PROMPT EXAMPLE: Product Recommendations
What amplifier should I use?
ISSUES: Too vague, no context, no specifications
I need an amplifier recommendation for a 200-person restaurant with background music and paging. The space is 4,000 sq ft with 16 ceiling speakers distributedacross dining and bar areas. We need zone control for different music in each area plus emergency paging capability. Power requirements are approximately 400 watts total. What AVPro amplifier models would you recommend, and why?
WHY IT’S BETTER: Specific venue details, technical requirements, power specifications, asks for justification.
PROMPT EXAMPLE: Technical Support
The audio isn’t working.
ISSUES: No device information, no troubleshooting steps attempted, vague description
I’m troubleshooting an AVPro AMP-4000 amplifier in Conference Room B. The unit powerson (green LED), but there’s no audio output to the ceiling speakers. I’ve verified the input source is sending signal, and all cables appear connected properly. Con you provide a systematic troubleshooting checklist for this model?
WHY IT’S BETTER: Specific model, symptoms described, initial troubleshooting noted, clear request
PROMPT EXAMPLE: System Design
Design a conference room system.
ISSUES: No room specifications, no feature requirements, no budget considerations
Please design an AV system for a 20-person boardroom (24’ x 16’ x 10’ ceiling). Requirements: wireless presentation from laptops/tablets, video conferencing with Zoom/Teams, confidence monitors, and zone-based audio control. The room has glass walls facing a busy hallway. Budget is $40,000 exculding installation. Include specific AVPro model numbers and a basic signal flow diagram.
WHY IT’S BETTER: Detailed specifications, specific requirements, environmental considerations, budget, and deliverable expectations
PROMPT EXAMPLE: Installation Guidance
How do I install this?
ISSUES: No product specified, no installation environment described
I’m installing an AVPro DSP 8x8 matrix in a metal equipment rack with limited ventilation. The rack will be in a mechanical room with temperatures potentially reaching 85°F. What are the specific ventilation requirements for this unit, and do you recommend any additional cooling solutions? Also, what’s the proper rack spacing above and below the unit?
WHY IT’S BETTER: Specific product, installation environment described, multiple related questions, safety considerations
For additional support or feature requests, contact the AVPro Tech team or submit a ticket through the integrated Zoho Desk system.
