The new name isn't just a title change. It reflects who they truly are: a frontline resource dedicated to helping our dealers, distributors, and partners succeed every step of the way.
At AVPro, we believe a great product experience starts long before a box ships and continues well after it arrives. It starts with the people who pick up the phone, answer the email, and make sure every partner has what they need to get the job done. That's why we're excited to introduce our Customer Success Coordinator team, previously known as our Admin team.
Morgan Kaas
Svjetlana Tintor
Lorin Euvino
Operating under our Sales Excellence umbrella, the Customer Success Coordinators serve as the connective tissue between our customers and our internal teams. Whether you need an order status update, product availability info, a quote, help navigating our online systems, or support coordinating across departments, this team makes sure you get fast, accurate answers at every touchpoint.
Leading the team is Morgan, supported by Svjetlana and Lorin. Together, they manage a high volume of daily communications across multiple platforms, keeping orders moving, questions answered, and customers supported.
You'll most often connect with them when you need help with order status and shipment tracking, product availability and ETAs, pricing and standard quotes, navigating online systems and portals, or general sales support and coordination.
Simply put, Morgan, Svjetlana, and Lorin help keep everything running smoothly behind the scenes so our partners can stay focused on their projects. We're proud to recognize them and the important role they play in strengthening the AVPro experience.
Have a question or need support? Reach out to the Customer Success Coordinator team. They're ready to help.
